Terms of Use

1. Promise is only for staff of organisations that have signed an agreement with us ("Connected Employers").
2. You must be at least 18 years old, be on your employer's staff list, and hold a Nigerian bank account in your own name.
3. Employers may use Promise to onboard staff, approve staff lists, view repayment schedules and confirm payments.

1. We verify you through your employer, using your work email (a one-time code) or an HR activation code. We do not require your BVN.
2. You will set a secret PIN. Never share your PIN, codes or password with anyone, including people who say they work for Promise.
3. The name on your bank account must match the name your employer gave us. We check this before any withdrawal.
4. If you see activity you did not do, tap "This wasn't me". We will freeze your account immediately and contact you.
5. You are responsible for activity on your account unless you reported it to us promptly or it happened because of our failure.

1. Amount and tenor: from [₦minimum] up to ₦2,000,000, for up to 24 months, subject to your salary and your employer's settings.
2. Affordability: your monthly repayment cannot exceed 35% of your net monthly salary.
3. One loan at a time: you cannot take a new loan while a Promise loan is still running.
4. Approval: loans are checked automatically against your employer's records and reviewed by Promise before disbursement. We may decline any application.
5. Loan agreement: before you accept, we show you a Key Facts Statement with the amount, interest, fees, total repayment, repayment dates and each instalment. You must accept it before money is sent.

We will give you at least [30] days' notice of any change to fees. Changes never apply to a loan you have already accepted.

1. Approved loans are paid into your Promise Wallet, powered by Paystack.
2. You can withdraw to your verified bank account at any time. Withdrawals to other accounts are not allowed.
3. The wallet does not pay interest and is not a savings or deposit account.

1. By accepting a loan, you authorise your employer to deduct each instalment from your salary and pay it to Promise.
2. Your employer pays Promise by bank transfer and confirms the payment in the app. Promise then marks your instalment as paid.
3. If a deduction is missed for any reason, you remain responsible for the instalment and may pay it directly into the Promise account shown in the app.
4. You can repay early at any time with no penalty. Interest stops on the day we receive full payment.

1. Tell us within [7] days if you resign, are dismissed or move employer.
2. You authorise your employer to deduct the outstanding balance from your final entitlements, where the law allows.
3. Any balance left becomes payable under a new repayment plan we agree with you.

1. We will remind you by email or in-app message. We will never contact your friends, family or phone contacts, and never shame you publicly.
2. We may report unpaid loans to licensed credit bureaus after giving you notice.
3. If you are struggling, contact us. Our Responsible Lending Policy explains the help available.

If you refer your employer and they sign an agreement and onboard their staff, you may earn a one-off reward of ₦20,000. The reward is paid into your wallet after the employer's first staff loan is disbursed. We may change or end this offer at any time.

• Give false information or use someone else's identity.
• Try to access another person's account or interfere with the platform.
• Use Promise for fraud, money laundering or any illegal purpose.

We may suspend or close accounts that break these rules and report them to the authorities.

1. We work to keep Promise available and secure, but we cannot promise it will be free of interruptions.
2. We are not liable for losses caused by events outside our control, such as bank or network outages.
3. Nothing in these Terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or other Nigerian law.

You may close your account at any time once you have no outstanding loan. We may close it with [30] days' notice, or immediately for fraud or a serious breach.

1. We may update these Terms. We will tell you of material changes by email or in the app before they take effect.
2. These Terms are governed by the laws of the Federal Republic of Nigeria.
3. Please use our Complaints process first. Unresolved disputes may go to mediation in Lagos, and then to the Nigerian courts.

[Promise legal entity name], [address] · [support email] · [phone / WhatsApp]